This reminds me of the issue with a laptop like one of the Sony VAIO series. The hardware is super nice, and the software would be decent, but you would be screwed if you ever wanted to upgrade or reinstall. Finding the correct drivers was a challenge.
Not many companies really understand that even though the sale of the device is over, your responsibility to the customer isn't. That customer will expect you to support what they want to do until they feel like they have gotten their money's worth out of it.
With a lot of people, upgrading or reinstalling windows from scratch was a standard practice and they expected to be able to do it. I think the same is true of android customers.
Not many companies really understand that even though the sale of the device is over, your responsibility to the customer isn't. That customer will expect you to support what they want to do until they feel like they have gotten their money's worth out of it.
With a lot of people, upgrading or reinstalling windows from scratch was a standard practice and they expected to be able to do it. I think the same is true of android customers.