I agree--although they might not have the "full information" as jstandard points out, the employees are in the trenches all day and have to deal with the trouble spots directly. For probably all places I've worked that failed, the employees simultaneously knew the problems (and would gripe about them) but were not empowered to actually fix them. Anyone who's been in this kind of death march situation knows that feeling of helplessness--that the track up ahead is bent and if only we could just run up ahead of the train and fix it...