Imgix is okay, support is terrible, and status page can stay green for 15minute when they are down (eg recent fastly issue). We stuck with them when image processing was slow due to capacity which the CEO eventually publically apologised for, but in new projects we will probably avoid them.
We used imgix on last project as a last line of defense against unoptimized images due to the timing constraints of the project. However on greenfield, we would build the image optimization into the build process (could be as simple as few imagemagick commands), and the save pipeline for CMS'ish part (content blocks, adding products etc..) and then just use a dumb CDN.
Imgix really annoyed me as they didnt bother replying about the status page fiasco, this is after we gave them a free-pass with their capacity planning which made us look like idiots recommending them (i.e images loading super slow). Not again, bad ethics.
Wait people get annoyed at 15 minutes now? I honestly read your comment as if it was 15 hours at first and agreed but come on, 15 minutes is nothing unless you're paying for a five nines SLA.
Mate if their status page isn't saying anything and you're losing money pick up the damn phone rather than mashing F5 on a webpage.
"Please don't start a SaaS business" I was asking a question that just needed a quick answer to change my mind but you went with an insulting topping so that you could look smart. Classy.
