Excel-based workflows are definitely brittle, but people learn to be careful with it (you have to, if you want to keep your job).
One big problem it solves for regular people (i.e. not programmers) is this: "our workflow and/or reality of our business changes much faster than the IT department/outside contractors can keep up with".
(The other big, and related, problem is: "our IT department/outside contractors have no clue and don't really even care much about what we actually do or need".)
One big problem it solves for regular people (i.e. not programmers) is this: "our workflow and/or reality of our business changes much faster than the IT department/outside contractors can keep up with".
(The other big, and related, problem is: "our IT department/outside contractors have no clue and don't really even care much about what we actually do or need".)