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Running into problems on MacOS Catalina 10.15.2 (MacBook Pro 2019 16" model). My mic isn't being detected for some reason. I tried messing with the settings and running the "Latency Calibration" but it just says "We were unable to measure the system latency". Can't determine what's wrong as GarageBand and the System Preferences both show it as working.

Also, just a minor bug I found - if you have a song already loaded then it will play on top of the test tones in the Latency Calibration menu.

Edit:

Some other thoughts. It would be great to show the tuning somewhere while the track is being played. I keep forgetting to tune my guitar until after I've selected the track to play.



1) Are you using the built in mic or an external one?

2) By "not detected" do you mean "doesn't appear in the list of audio input devices" or "doesn't seem to hear me playing"?

There is an input monitor (input volume meter) on the player and in the audio settings view. If there is a signal getting thru then that meter should be moving.

If FATpick is hearing your mic but not detecting any notes then the troubleshooting guide at https://www.fatpick.com/support/troubleshooting has some tips that might help.

If the mic is seen as an input device but the audio signal isn't getting thru then you could check that both the system (sound control panel) and FATpick (settings > audio) have the input volume turned up high enough.

If there mic is not seen as an input device at all I don't have any troubleshooting advice off the top of my head (short of using a different input device).

If you can't solve the problem feel free to contact me as rod@<the-domain-name> or using the contract form on the website. I'd be happy to help you troubleshoot the issue.


Hi ShamelessC. If you see this can you give it another try?

I think the latest version (v1.4.2) now available at https://www.fatpick.com/support/downloads fixes this.

I think same updates that fixed the notarization issue may fix this problem also (since we had to add an explicit entitlement for the audio input). If it doesn't please reach me via the contact form at https://www.fatpick.com/contact-us or email me directly at rod@<that-domain>. I'd really like to get to the bottom of this issue for both of our sake.

BTW: That minor latency calibration bug you mentioned is also "fixed", in that the button is disabled when you are on the play screen. This was already the behavior in the general case but that special red button you see when the latency has never been calibrated wasn't getting disabled by the same logic. It is now.


Also suffering the same problem. Did this get resolved? I noticed that Catalina has a security panel for what can and can't access the microphone (god bless it), but can't find anyway of registering FatPick inside of that panel.


Per https://support.apple.com/guide/mac-help/control-access-to-y... you should be able to grant the FATpick app access to your microphone from that panel.

It is likely you'll need to "install" the app (drag it to your Applications folder as prompted in the DMG), not just run the app directly.


I have the app in the Applications folder, but I am still not seeing it in the microphone access panel...


Hi royletron, for what it is worth I think the latest version (v1.4.2) now available at https://www.fatpick.com/support/downloads fixes this.

I think same updates that fixed the notarization issue may fix this problem also (since we had to add an explicit entitlement for the audio input). If it doesn't please reach me via the contact form at https://www.fatpick.com/contact-us or email me directly at rod@<that-domain>.




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