Their enforcement is so bad that they are banning legitimate sellers with little explanation or chance to appeal. The process is opaque, Kafkaesque, and irreversible.
My listing was removed because of a single review that read:
"...round, difference from the regular models. i think they are not original from same factory./..."
"They" are pencils. Different models come in different shapes and colors.
I am accuainted with the brand and factory owners, and persoanlly buy directly from them.
I presented invoices and contact info of company officers but Amazon rejected my appeal because "We received your submission but do not have sufficient information to reactivate your listings. ".
From that point on they stopped responding to my emails.
Yeah, we got banned after TP-Link falsely claimed we were selling counterfeit routers. The article briefly mentions brands abusing the reporting system, but talk to any sizable reseller and you'll find it's very prevalent. My estimate is 90%+ of large Amazon resellers have received false complaints of counterfeiting or other infringement. I've talked to multiple sellers who get such false claims weekly or even daily.
In my case, tp-link filed 28 complaints over six months, or roughly one every week. Eventually it took down the account and we're currently suing them in federal court.
Yeah no burden of proof, they just check a box to say their claim is legitimate and your legal action is probably the only way they can be held to account on that.
Are you familiar with the first sale doctrine? My actions were perfectly legal at all times.
I did this professionally, had bought hundreds of tp-link routers from legitimate suppliers. It's not like I found them on the street or anything like the sellers described in OP. I had over 50k invested in a specific router model at one point.
Huh? If I'm buying pencils on Amazon, I expect to be buying the ones listed. If hexagonal pencils are listed/shown, I shouldn't be getting round ones.
I don't know if banning was the right recourse, but from what you're saying it sounds like you were intentionally selling incorrect items.
And I hate it when sellers do that. I'm buying an item based on its advertised description. I've had to return items several times because what was delivered was a different model or version from what was advertised.
I would say it's not clear from the GP's comment whether the review says it's different from other pencils of the same brand or the pencils on the picture.
I was selling a model that is supposed to be and always has been round. I reached out and the client who wrote the review told me that he bought this brand, not necessary the model, when he was young and they were hexagonal.
Yeah, it depends how determined you are, from my experience they rarely stop replying completely. Terrible process though, the truth doesn’t really matter, just that you can convince some first level reviewer in India that your appeal hits all their checkboxes.
My listing was removed because of a single review that read: "...round, difference from the regular models. i think they are not original from same factory./..."
"They" are pencils. Different models come in different shapes and colors.
I am accuainted with the brand and factory owners, and persoanlly buy directly from them.
I presented invoices and contact info of company officers but Amazon rejected my appeal because "We received your submission but do not have sufficient information to reactivate your listings. ".
From that point on they stopped responding to my emails.