I employ mindfulness on a daily / hourly basis in my own life and especially when dealing with the large number of requests I deal with every day.
In those times that I have not been able to respond politely or rationally, my lack of mindfulness as well as my own emotional reactiveness to certain stimuli (e.g. triggers) was at the core of it.
that is, if a request is not triggering strong emotion in me, I don't need to employ patience and mindfulness in order to have a reasonable and rational response. If a lot of requests are in fact triggering, this is what I would term "emotionalism", and I have to work much harder to have rational responses. Hence emotionalism is linked to irrationality especially for someone with fewer emotional maintenance skills.
emotion is not a "problem" any more than the urge to go to the bathroom is, however, both require proper training to be dealt with.
In those times that I have not been able to respond politely or rationally, my lack of mindfulness as well as my own emotional reactiveness to certain stimuli (e.g. triggers) was at the core of it.
that is, if a request is not triggering strong emotion in me, I don't need to employ patience and mindfulness in order to have a reasonable and rational response. If a lot of requests are in fact triggering, this is what I would term "emotionalism", and I have to work much harder to have rational responses. Hence emotionalism is linked to irrationality especially for someone with fewer emotional maintenance skills.
emotion is not a "problem" any more than the urge to go to the bathroom is, however, both require proper training to be dealt with.