Have they completed the official escalation procedure for resolving issues with Google products?
It sounds like they're at the point where they are supposed to contact a friend who writes for the New York Times, or similarly prominent outlet, to have a story written about their predicament.
This usually resolves the issue, but if it does not, they should run for and win a U. S. Senate seat, then forward the details of their issue on official Senate letterhead.
Wait, what? There are only 100 US senators and Google already spends tens of millions of dollars per year lobbying them. I'm not saying I agree with the GP point, but if Google wanted to give those senators free personal tech support it would not be prohibitively expensive.
It sounds like they're at the point where they are supposed to contact a friend who writes for the New York Times, or similarly prominent outlet, to have a story written about their predicament.
This usually resolves the issue, but if it does not, they should run for and win a U. S. Senate seat, then forward the details of their issue on official Senate letterhead.