You have to (well, I guess if it isn't your job you don't have to but it's polite) help people set up anything. Doesn't mean it isn't easy. Helped my mum set up Zoom (so she could attend virtual church apparently), is Zoom not easy?

Two (three?) jobs back I had to set a bunch of people up on one time passcodes. Those seem pretty easy right? Still had to go there in person and show them.