The first email was useful to someone! An apology email is useless to everyone. | Hacker News

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		cheschire on June 18, 2021 \| parent \| context \| favorite \| on: HBO Max accidentally sent an integration email tes... The first email was useful to someone! An apology email is useless to everyone.

diegoperini on June 18, 2021 [–]

I disagree, it's definitely useful. It's useless only if it feels/is dishonest. One way to avoid sounding dishonest is letting the dev team write the small apology piece.

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