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I once heard “when talking to senior leadership, say as much as you can in as few words as possible”.

Interestingly, I heard it from some actor being interviewed on the Howard Stern show.



That's still a skill I'm trying to get used to. For work emails, I've for some reason trained myself to add a bunch of fluff at the beginning and ending of emails.

For last ~year or so, I've been trying to get more into the habit of keeping my emails extremely utilitarian, e.g. bullets of my questions, bullets of what I need, and maybe the best way to get ahold of me.


That reminds me of "No Hello": https://www.nohello.com . Politeness is very context sensitive. If I'm writing a letter to my mom, I'll let it meander and squeeze in funny little tidbits because she likes to hear me talk. My coworkers don't necessarily like to hear me talk, and they want me to get to the point so they can get back to work. For Mom, all the fluff is polite. For my coworkers, brevity is appreciated.


I used to do the fluff thing more early in my career, thinking I was being polite and comprehensive in my communication, then over time I realized people are more likely to respond if you’re concise and clear in what your request is.

Nowadays I try to get to the point about what I want from the other person, while giving just enough context at the start to frame the request. It has definitely helped in getting a response or action.




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