Hi, this is Mike from Atlassian Engineering. Not a minor issue. Once we knew the extent and severity of the incident, we had hundreds of engineers engaged and working to restore service.

I should have clarified, that I was talking about leadership's external communication on the incident, like in the article. Nobody doubted you were working around the clock, or with lots of people involved.

Is there a source on this number?

From the article:

> Atlassian claims the customers impacted were “only” 0.18% of its customer base at 400 companies.

From https://jira-software.status.atlassian.com/ :

> The team is continuing the restoration process for the ~400 impacted customers.

> The team is continuing the restoration process for the ~400 impacted customers. We have restored functionality for 45% of impacted users.

If this is truthful it implies implies more than 400 impacted customers.

even in the middle of the crisis they will play with ambiguity around the words "user" and "customer" to obfuscate the real situation (presumably they don't consider users 'customers', which goes right to the heart of enterprise software in general)