I think that's all correct, except for the Twitter account, which I believe was created by another disgruntled customer (Nathan Stansell) a few months ago, following a similar exchange with Paul Christoforo. It looks like Stansell is now retweeting messages related to the new controversy.
"2:45 am. Created a Twitter account just so i could Tweet a comment and link to Mr Paul Christoforo at Ocean Marketing.
@OceanMarketting - Am i still one little person out of Millions sir?"
That was the right account, but it changed. Someone registered the old name and started tweeting stuff. The website was still pulling tweets from the original account a few minutes ago.
The original (@oceanmarketting) was linked to the site, including all the tweets from the person who grabbed the name. Then the new one appeared with the same follower/following count, tweets, and profile info as the original. And the original emails had bad spelling.
http://www.natesnetwork.com/Poor-customer-service
"2:45 am. Created a Twitter account just so i could Tweet a comment and link to Mr Paul Christoforo at Ocean Marketing. @OceanMarketting - Am i still one little person out of Millions sir?"