Personally, this is what I expect of them, specifically for smaller orgs that don't have CISO, SRE or other ops folks needed.
Now, I'm not saying this should be the expected behavior for everyone or every situation, but "aws staff spends majority of time doing what aws staff is hired and skilled to do"
Oh, I have had good experiences with German providers Manitu and Corpex. Very good service, although the latter almost exclusively deals in managed hosting.
Now, I'm not saying this should be the expected behavior for everyone or every situation, but "aws staff spends majority of time doing what aws staff is hired and skilled to do"
Seems pretty "cost of doing business" to me