No. Automate the shit out of this. Call centre jobs should not exist. If you have humanity’s best interests in mind then you should be all in on automation instead of trying to institutionalize miserable and meaningless jobs.
If the solution could be entirely automated it should be a self-service website somewhere. I'm all for automating away call centers as much as possible, but I think we also need to stop thinking of call centers themselves as bottom of the barrel "miserable and/or meaningless jobs". It should be the case in 2023 that if I'm resorting to calling a call center I need expertise or creative problem solving that I can't get from a self-service website. Depending on how you define Expertise some of it is sort of automatable, but Creative Problem Solving is unlikely to ever be easily/cheaply automatable, there will likely "always" be a need for call centers with real humans for these reasons, and shouldn't be considered minimum wage skills and maybe should be treated as something far better than "miserable jobs".
I don't expect today's owners of call centers to realize how much expertise and creative problem solving is invested in their labor and to adequately reflect that in their pay statements and other ways that account for how miserable or meaningless that they make those jobs feel. But it should be something to appreciate: if there's still a human doing the job, there's probably a good reason, and it would be great if we respected those people for what they are actually doing (including very human skills such as expertise and creative problem solving).
