I dropped mine less than a foot and the display broke entirely, six months ago, and they never shipped the "protection pack" with extra screen protectors and a hard shell case. Their support has yet to reply, much less quote an RMA. :(
I am in a similar boat. That thing is relatively fragile, with no options for cases/screen protectors.
I think the company is well on the way to going belly up. Too bad too, their devices all had promise, they just needed to have more iterations to get better. They were too small clearly to even produce a new iteration, they were all-in on new designs from the Gemini / Cosmo / Astro Slide and now on to ARM Linux computers.
