- the first is that the office paradigm suck, no matter the specific implementation. We need to teach people about good desktop computer usage paradigms, like "hey, learn LaTeX, maybe ConTeXt not a WYSIWYG tool", "hey learn R, or Python not a spreadsheet", and that's sound nearly impossible even if (I've tried) it's not on NEW/computer virgin users;
- the second is "the rest of the world", a Public Administration must deal with Citizens, let's say in EU we have started to roll out ID card as smart-card usable also for on-line authentication BUT most users do not have a reader, so many have invented crappy solution to use a smartphone NFC support to read them while authenticate on a desktop. The result is a good idea, having a smart card to identify users, a thing we should have spread since at least 20+ years in the past, turned into a mess. Similarly we have "certified mails" where a third party certify message delivery like a postal mail delivery, but again they are implemented in messy ways and nothing is really uniform across EU states.
These are the biggest obstacles not the software per se.
- the first is that the office paradigm suck, no matter the specific implementation. We need to teach people about good desktop computer usage paradigms, like "hey, learn LaTeX, maybe ConTeXt not a WYSIWYG tool", "hey learn R, or Python not a spreadsheet", and that's sound nearly impossible even if (I've tried) it's not on NEW/computer virgin users;
- the second is "the rest of the world", a Public Administration must deal with Citizens, let's say in EU we have started to roll out ID card as smart-card usable also for on-line authentication BUT most users do not have a reader, so many have invented crappy solution to use a smartphone NFC support to read them while authenticate on a desktop. The result is a good idea, having a smart card to identify users, a thing we should have spread since at least 20+ years in the past, turned into a mess. Similarly we have "certified mails" where a third party certify message delivery like a postal mail delivery, but again they are implemented in messy ways and nothing is really uniform across EU states.
These are the biggest obstacles not the software per se.