I think he's attempting to point out that CloudFront's basic value proposition is meaningless if a random third party company can automatically destroy your websites with a single letter.

Worse still, the letter is obviously incorrect for a trademark dispute, possibly illegal as a result, and should have never made it to the customer before being reviewed or followed up on by internal staff.

My read was "sorry you guys don't want to do your job so I'll just take my business elsewhere. goodbye."

In the meantime, though, even if you submitted a counter-notice, your content gets taken down for 14 days. That's likely why he migrated away.

Yeah but you don't want to keep getting emails from Cloudflare or have them kick you off anyway since they don't want to keep getting emails either.