We saw that happening before LLM bots with pre-LLM chatbots, FAQs, support wizards, and even redirects to site-specific or web-wide search. If you save more money avoiding human support costs than you lose from dissatisfied customers, it's a win. Same for outsourcing support to low-wage countries. Same for LLM chatbots. It's not some seismic event, it's a gradual move from high quality bespoke output to low quality mass production, same as it ever was.