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> Why are these capabilities so valuable to a large software company, when small software companies can do without them? This is leaving my area of expertise somewhat, but I’m pretty sure the main answer is large enterprise deals

I think the more boring answer may be that in any sufficiently large organization, the only way to maintain control is through legible processes, because the sociopaths do utilize the legible processes to keep things running (and utilize the illegible processes to make deals). Without legible processes, after dunbar's number, your communication falls apart.



Dunbar's number and the fractal nature of managing things in the real world.

You manage surface area, not volume or area, and the coastline is pretty bumpy.




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