This was one of the issues that killed it. They continually missed goals of reducing human involvement.
Training is part of any AI project, but it sounds like Amazon wasn’t making much progress, even after years of working on the project. “As of mid-2022, Just Walk Out required about 700 human reviews per 1,000 sales, far above an internal target of reducing the number of reviews to between 20 and 50 per 1,000 sales,” the report said.
The report said Amazon’s team “repeatedly missed goals” to cut down on human reviews, and “the reliance on backup humans explains in part why it can take hours for customers to receive receipts.”
Scaling from a small-format store with limited item selection (where the tech worked well) to a large grocery format would come with many challenges. A previous comment touches on a couple of them:
Training is part of any AI project, but it sounds like Amazon wasn’t making much progress, even after years of working on the project. “As of mid-2022, Just Walk Out required about 700 human reviews per 1,000 sales, far above an internal target of reducing the number of reviews to between 20 and 50 per 1,000 sales,” the report said.
The report said Amazon’s team “repeatedly missed goals” to cut down on human reviews, and “the reliance on backup humans explains in part why it can take hours for customers to receive receipts.”
https://arstechnica.com/gadgets/2024/04/amazon-ends-ai-power...