Did reducing waste affect the user experience or uptime of Twitter? Not really.
But advertising revenues plummeted, because those extra employees were mostly not about the user experience or keeping the website up, they were about servicing the advertisers that brought the company revenue.
Content moderation was an ad-buyer-facing feature. I really see no evidence Musk actually understood that. When he took it away he was all like surprised Pikachu face that advertisers left.
Did reducing waste affect the user experience or uptime of Twitter? Not really.
But advertising revenues plummeted, because those extra employees were mostly not about the user experience or keeping the website up, they were about servicing the advertisers that brought the company revenue.