> I'm sure the teams responsible have "objective" "data" which "proves" it's the right direction, but the reality of it is often the opposite.
In my experience all manner of analytics data frequently gets misused to support whatever narrative the product manager wants it to support.
With enough massaging you can make “objective” numbers say anything, especially if you do underhanded things like bury a previously popular feature three modals deep or put it behind a flag. “Oh would you look at that, nobody uses this feature any more! Must be safe to remove it.”
In my experience all manner of analytics data frequently gets misused to support whatever narrative the product manager wants it to support.
With enough massaging you can make “objective” numbers say anything, especially if you do underhanded things like bury a previously popular feature three modals deep or put it behind a flag. “Oh would you look at that, nobody uses this feature any more! Must be safe to remove it.”