I guess one problem is that expecations of users of OSS are not just a thing between the developer of a particular piece of software and its users. The open source movement has been busy creating expectations of OSS being better supported, higher quality software with a commercial business model.
All the big corporations supporting open source by making code available also change the perception that open source is some kind of grass roots non-commercial thing. The single developer of some open source library may in fact be on the payroll of some BigCorp playing some kind of advocacy role for which he is being paid a salary.
You don't know unless you dig deeper and some people don't dig deeper. They just work on the basis of general assumptions formed by the collective advocacy effort of the open source movement as a whole.
Of course that doesn't mean an individual developer has to honor that collective promise. I do understand that guy's rant. I'm just trying to explain how such misguided expectations can arise.
The conclusion, for me, is this: Don't use open source software unless you don't need it and could build it yourself, unless you know why the developer has a vested interest in making you, the user, happy.
All the big corporations supporting open source by making code available also change the perception that open source is some kind of grass roots non-commercial thing. The single developer of some open source library may in fact be on the payroll of some BigCorp playing some kind of advocacy role for which he is being paid a salary.
You don't know unless you dig deeper and some people don't dig deeper. They just work on the basis of general assumptions formed by the collective advocacy effort of the open source movement as a whole.
Of course that doesn't mean an individual developer has to honor that collective promise. I do understand that guy's rant. I'm just trying to explain how such misguided expectations can arise.
The conclusion, for me, is this: Don't use open source software unless you don't need it and could build it yourself, unless you know why the developer has a vested interest in making you, the user, happy.