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Here in the Netherlands the situation got significantly better after a famous comedian (Youp van 't Hek) went completely public with the misery that ensued after calling t-mobile to get a problem fixed with his sons iPhone. (http://www.nrcnext.nl/blog/2010/10/25/youp-vant-hek-brengt-t...)

T-mobile found themselves suddenly completely on the defensive in various TV-shows. They apologized profusely. It was very funny, things really got better.



Is there an English translation of this floating around somewhere? I'm curious to know the specifics of the exchange.


I can't find it if there is any. I'd Google "Youp van 't hek tmobile" and use Google translate, sorry.




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