I only had a little bit of difficulty canceling my comcast service. After I figured out what the customer service guy was doing, it went a little like this:
- I don't owe you an explanation.
- I'm in a hurry. Cancel my service now.
- I have your name. I will call back to complain about you.
- If another bill comes, I will not pay. If you send a collection agency and it affects my credit rating, I'll take you to court.
At some companies, reps are trained to trigger on phrases like "talk to my lawyer", "i'll see you in court" and "i'm going to sue you" and transfer you IMMEDIATELY to a legal department.
I learned this the hard way with a car moving company; from that point on, my account was tagged with a "transfer to legal" and I couldn't even talk to a rep.
YMMV, but mentioning legal action is one way to get yourself into limbo.
- I don't owe you an explanation.
- I'm in a hurry. Cancel my service now.
- I have your name. I will call back to complain about you.
- If another bill comes, I will not pay. If you send a collection agency and it affects my credit rating, I'll take you to court.
- You have 30 seconds to comply.