That's the incentive for the company. The incentive for the rep, presumably, is ...

		rcthompson on July 15, 2014 \| parent \| context \| favorite \| on: Tech Blogger Tries To Cancel Comcast Service, Hila... That's the incentive for the company. The incentive for the rep, presumably, is that they get paid a commission based on how many cancellations they prevent.