You can, if you are careful, achieve effects such as changing the appearance of all section headings with one command. But few users of Word exploit this consistently, and that is not surprising: the WYSIWYG approach does not encourage concern with structure.
Yes, but he's talking about people who have no idea how to use Word properly. How would similarly "skilled" people fare with TeX? I mean, what, you don't need to be "careful" writing all that "/this is a level 2 heading" stuff into your ASCII document?
You can, if you are careful, achieve effects such as changing the appearance of all section headings with one command. But few users of Word exploit this consistently, and that is not surprising: the WYSIWYG approach does not encourage concern with structure.