Even if exaggerated, his flow is closer than yours for our area in terms of delay. The last accident with a family member of mine had very competent ambulance and team get to use within 5-10 minutes. I got to the hospital and registered before they arrived without speeding. There was another long delay before she was in a room with nurses talking to her. Several got the same information. The overall difference between "event is happening" and "a doctor is seeing her" was in the 30min-1hr range. If it was more serious, the consequences of delays might have been more serious.
So, you and your team seem to be very competent with no tolerance for BS that endangers those you care for. But be careful not to project what you do onto the whole system. The system varies in efficiency, how much people care, steps in between, and so on. A whole spectrum. An outfit like yours might have less need for this service but I've experienced many that could use it.
That doesn't even count the whole "help less competent people in a nursing home assess a potentially, deadly situation" part. I'm totally with them on that.
So, you and your team seem to be very competent with no tolerance for BS that endangers those you care for. But be careful not to project what you do onto the whole system. The system varies in efficiency, how much people care, steps in between, and so on. A whole spectrum. An outfit like yours might have less need for this service but I've experienced many that could use it.
That doesn't even count the whole "help less competent people in a nursing home assess a potentially, deadly situation" part. I'm totally with them on that.